Technological and Organizational Trends in Service Design
2019/2020
Prerequisite/Recommended prerequisite for participation in the module
The module adds to the knowledge obtained in the 1st semester.Content, progress and pedagogy of the module
The objective of this model is to introduce a higher level of complexity in the design of services that allows for the definition of modular systems and service platforms in both IT-based and physical services. In this model, students will develop an understanding of all the technical and non-technical elements that are needed to provide successful services and operate a service architecture.
Learning objectives
Knowledge
Students who complete the course module will obtain the following qualifications:
- Understand the key technologies behind social networking, search engines, organisation of content and user-generated tagging
- Understand the IT infrastructure needed to support living services
- Understand the concepts of ”service architecture”
- Analyse, explain and discuss methods for managing systemic components of services: user involvement, complex interaction among the stakeholders, personalization, context of use, etc.
- Analyse drivers and barriers for introduction of new ICT services from a technology, user and market perspective
- Understand the concept of modularisation of products and services
- Understand and explain the potential benefits of modularisation, in respect to personalisation of service
- Apply techniques and tools to control key technologies behind social networking, search engines, organisation of content and user-generated tagging
Skills
Students who complete the course module will obtain the following qualifications:
- Classify services and outline the requirements that a given service imposes on networks and terminals (analysis)
- Understand and apply user-centred service development and stakeholder analysis in setting up the requirements specification for a service
- Be able to analyse and evaluate various dimensions of modular products and services
- Be able to position modular products and services in a specific business context (analysis).
- Be able to apply different concepts and theories to specific cases
Competences
Students who complete the course module will obtain the following qualifications:
- Analyse and design (synthesis) a realistic ICT or physical service (on a conceptual level) to address an identified user need and discuss the service architecture needed to realise the proposed service
- Demonstrate understanding through application
in exercises and cases of:
- Various types of products and services
- Various organizations characterized by differences in maturity and size
Type of instruction
See general description of the types of instruction described in the introduction to chapter 3
Exam
Prerequisite for enrollment for the exam
- The module adds to the knowledge obtained in the 1st semester.
Exams
| Name of exam | Computing Infrastructure Management |
| Type of exam | Written or oral exam
Individual oral (based on presentation and discussion) or written
(based on a report) examination with internal censor. The
assessment is performed in accordance with the 7-point
scale. |
| ECTS | 5 |
| Permitted aids | With certain aids:
See semester description. |
| Assessment | 7-point grading scale |
| Type of grading | Internal examination |
| Criteria of assessment | The criteria of assessment are stated in the Examination Policies and Procedures |
Facts about the module
| Danish title | Teknologiske og organisatoriske trends i service design |
| Module code | MSNSSDM2175 |
| Module type | Course |
| Duration | 1 semester |
| Semester | Spring
|
| ECTS | 5 |
| Language of instruction | English |
| Location of the lecture | Campus Copenhagen |
| Responsible for the module |
Organisation
| Study Board | Study Board of Media Technology |
| Department | Department of Architecture, Design and Media Technology |
| Faculty | Technical Faculty of IT and Design |
